Sometimes when working to resolve an issue on a Windows system it may be necessary for us to request a System Information File. The article below from Microsoft details how to save a copy (in the Learn More section at the bottom) and describes how to open System Information, what it does and how to work with it.


https://support.microsoft.com/en-gb/topic/description-of-microsoft-system-information-msinfo32-exe-tool-10d335d8-5834-90b4-8452-42c58e61f9fc


When viewing the System Information a copy can be saved by choosing File > Export and attaching the saved file to your support ticket.

 

Please be sure to use Export not Save, the Export function saves the report as a text file we can then search more efficiently when assisting you.


Opening System Information

  • Click the Start menu and type 'System Information' or 'msinfo32'
  • Win-R and type 'msinfo32'