- Read through the customer’s fault description and make sure it is satisfactory. If any clarification/ troubleshooting is needed, carry this out first of all.
- Once deemed faulty, open a Service Call in SAP with details of the fault, and send the PDF Service Call document to the customer.
- Contact Angelbird for an RMA and note the customer’s shipping address.
- Once RMA number and RMA instructions received from Angelbird, pass these directly on to the customer and ask for tracking details once shipped.
Angelbird RMAs (EU): Print
Modified on: Fri, 11 Aug, 2023 at 1:13 PM
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