• Read through the customer’s fault description and make sure it is satisfactory. If any clarification/ troubleshooting is needed, carry this out first of all.
  • Once deemed faulty, open a Service Call in SAP with details of the fault, and send the PDF Service Call document to the customer.
  • Contact Angelbird for an RMA.
  • Once the return is received from the customer and fault confirmed, raise a Stock Transfer in SAP for a replacement of the same model from stock. The stock transfer needs to be from ‘CAM000’ to ‘OOB001’, with details of the reseller in the ‘BP Name’, tracking details and ticket/ Service Call number. Send it out to the customer with UPS. Example below:
  • Once the RMA number has been received from Angelbird, move the item on another Stock Transfer from warehouse code ‘OOB001’ to ‘SA0147-0’, with the Angelbird RMA number in the ‘Remarks’ field.
  • Process a Supplier Return in SAP, with the Angelbird RMA and the tracking number, once returned back to Angelbird.