- Read through the customer’s fault description and make sure it is satisfactory. If any clarification/ troubleshooting is needed, carry this out first of all.
- Once deemed faulty, open a Service Call in SAP with details of the fault.
- Raise a Sales Return in SAP for credit to the customer, with the value of their most recent order of the part number we ae crediting. Select warehouse code ‘RMA000’.
- Ask a member of accounts to raise the credit note once processed.
- Send a copy of the CN to the customer and close the ticket.
- Add a line onto the ‘Zilr RMAs’ excel file in Sharepoint and this will be sent to Zilr every month to get the replacements sent out.
- Once the replacements are received, do a stock transfer from ‘RMA000’ to ‘CAM000’.
Zilr /RMA (if customer is outside of the UK): Print
Modified on: Fri, 11 Aug, 2023 at 1:12 PM
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